Privacy Policy

Introduction
 

Gener Lapina and IntraConnect are committed to safeguarding your privacy and upholding the highest standards of confidentiality in accordance with all applicable legislation (Privacy Act 1988) and other state laws regarding the management of personal information. This Privacy Policy outlines the types of information we collect, the purposes for which it is used, and the measures taken to ensure its security.

Definitions

• "Gener Lapina" "IntraConnect" "we," "us," and "our" refer to Gener Lapina and IntraConnect.

• "You" and "your" refer to any individual about whom we collect personal information.

Personal Information

As defined by relevant statutes, "personal information" refers to any information that can identify you. "Sensitive information" is a specific category of personal information encompassing details about your health, race, religious beliefs, and more.

Information Collected

We collect only the personal information necessary to deliver our psychological services effectively. This may include:

• Contact details (name, email address, phone number)

• Demographic information (date of birth, address, as applicable)

• Social and Medical History

• Payment details for appointments

Information is gathered directly from you (through phone calls, emails, website forms, or in-person interactions) or, with their authorisation, from other healthcare professionals involved in your care.

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Information Usage

The information we collect is used solely for the following purposes:

• Facilitating new client enquiries, intakes and appointment bookings;

• Providing counselling services, including assessment, and treatment;

• Facilitating communication with you (appointment reminders, treatment resources, invoices);

• Securing funding or entitlements for your services (where applicable);

• Maintaining accurate and up-to-date client records.
   

We will not utilise your personal information for any other purpose without obtaining your prior written consent.

Information Security

We are committed to implementing robust security measures to protect your personal information, both electronically and in paper format. We are legally required to hold clients’ personal information for a minimum of 7 years from the date of last entry in your record or if you are a minor, until you attain or would have attained 25 years of age.

However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure. Additionally, we are unable to ensure the security of personal information that is left with you or provided to you, for example, a paper-based report or email sent to you.

Information Sharing

There are circumstances where we may be permitted or required by law to disclose your information to authorised third parties. These instances include:

• With your express consent;

• We reasonably believe that disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health and safety;

• To healthcare providers directly involved in your treatment (ie to your GP when referred under a Mental Health Treatment Plan - as per Medicare Compliance)

• To authorised third-party service providers who assist us in our operations (administrative staff, IT specialists);

• As mandated by law or a court order.

We may use or share some of your personal information with IntraConnect Administration Support for a range of administrative and operational purposes, for example to manage your appointments, administer billing and rebates. In line with ethical obligations, we may also use and disclose your personal information to another counsellor to provide you with counsellor services if, for example your treating counsellor were to experience sudden impairment, disability or death. The purpose of this would be to facilitate continuity of care for you.

We will never sell or rent your personal information to any third party.

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Accessing and Correcting Your Information

If you are a client, access to personal information may only be provided to you by arranging an appointment to discuss the information with the psychologist responsible for your file. These appointments are billed at the current private session rates and payable by you at the time of the appointment. We do not provide copies of any file information without a court subpoena as clinical records contain sensitive information relevant to your treatment and may be harmful if read without a counsellor present to explain the information appropriately.

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Website Privacy

Our website, hosted in Australia, utilises Google Analytics, which transmits data to Google servers (potentially located outside of Australia). Google Analytics does not identify individual users. By using our website, you consent to Google's Privacy Policy (https://policies.google.com/privacy?hl=en-US). You have the option to opt out of Google Analytics tracking. Our website may contain links to external websites with independent privacy policies. We recommend reviewing their policies for details on their information handling practices.
 

Cookies

A “cookie” is a packet of information that allows the Company server to identify and interact more effectively with your computer.

- When you access our web site, we send you a temporary or “session cookie” that gives you a unique identification number. A different identification number is sent each time you use our website.

- Cookies do not identify individual users, although they do identify a user’s Internet browser type and your Internet Service Provider.

- Shortly after you end your interaction with our website, the cookie expires.  This means it no longer exists on your computer and therefore cannot be used for further identification or access to your computer.

- Without cookies certain personalised services cannot be provided to users of our website, accordingly you may not be able to take full advantage  of all of the Company website  features if cookies have been disabled.

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Questions, Concerns, and Complaints

If you have any inquiries or concerns regarding our Privacy Policy or how we manage your personal information, please submit a written request. via email You can also lodge a formal complaint with the Office of the Australian Information Commissioner (https://www.oaic.gov.au/).

Data Breach Notification

In the event of a unauthorised access or unauthorised disclosure of loss of your personal information that it likely to result in serious harm to you or another individual, we will investigate and notify you and the Office of the Australian Information Commissioner in accordance with the Privacy Act.

Policy Updates

We reserve the right to update this Privacy Policy periodically. The most recent version will always be available on our website.

Contact Information

Queries, complaints, or requests for access or correction should be made in writing and sent to:

Email: info@intraconnect.com.au
 

Last Updated: May 2024